Refund Policy
Last updated: October 20, 2026
30-day money-back guarantee
Inez360, by Inez Industries, offers a 30-day money-back guarantee. If you are not satisfied with a purchase, you can request a full refund within 30 days of the order date.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact our support team through the contact options on inez360.com. Have your order reference or receipt email handy so your request can be matched quickly.
Free trial
New memberships start with a 7-day free trial. If you cancel before the trial ends, nothing is charged. After the trial, the monthly membership price shown at checkout applies.
Monthly memberships
Memberships are billed monthly and can be cancelled at any time. If you cancel during a billing period, you keep access until the end of that period. If you are not satisfied within 30 days of a payment, you can request a full refund under the guarantee above.
One-time services
One-time services such as a tailored pitch, press kit or media list are covered by the same 30-day money-back guarantee.
Who processes refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.